Did you choose the option to pay your TurboTax fees out of your
Federal refund (the refund processing service?)
If the IRS is holding your refund, or they reduced or offset
your refund to the point where it’s not enough to cover your TurboTax fees,
you'll receive a Request for Payment email, which includes
instructions on how you can pay your TurboTax fees (minus the Refund Processing
fee).
If you do not pay your fees within the time frame specified in
the email, you’ll receive 2 additional Account Debit Pending reminder
emails.
Finally, if your fees are still unpaid 45 days after your original
estimated refund date, we’ll debit your bank account for your TurboTax fees and
you’ll receive a Debit to your bank account has
been initiated notification email.
Note: If the IRS
releases your refund after you've paid your TurboTax fees,
we won't deduct your TurboTax fees twice. However, we still deduct the Refund
Processing fee.
How
do you justify debiting my account for the TurboTax and/or Refund Processing
fees?
This provision is spelled out in the Refund Processing
Agreement:
In addition, by clicking the "I Agree" button below,
you electronically sign and authorize Intuit (through its third party processor)
to debit the TurboTax Fees, Additional Products and Services Purchased and any
applicable sales tax from your bank account number identified in the Agreement
below, in the event that you do not receive a tax refund that is sufficient to
pay for them.
