Did my returns transmit, the orange box is still present

my verifying I am not a robot isn't present

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1 Best answer

Accepted Solutions

Did my returns transmit, the orange box is still present

It sounds like you are missing a CAPTCHA (this is the "I'm not a robot" prompt).

Following these steps should help the issue:

Log out and clear your browser Internet cache. (see directions below)
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.

If that doesn't work, see if a different browser than you were using, with cookies enabled will solve it.

Here is how you clear your cache:

https://ttlc.intuit.com/replies/3302272

Here is how you allow cookies:

https://ttlc.intuit.com/replies/3301976

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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1 Reply

Did my returns transmit, the orange box is still present

It sounds like you are missing a CAPTCHA (this is the "I'm not a robot" prompt).

Following these steps should help the issue:

Log out and clear your browser Internet cache. (see directions below)
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.

If that doesn't work, see if a different browser than you were using, with cookies enabled will solve it.

Here is how you clear your cache:

https://ttlc.intuit.com/replies/3302272

Here is how you allow cookies:

https://ttlc.intuit.com/replies/3301976

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Still have questions?

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