turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

ssk
New Member

Did my e-file for an extension go thru? The I am not a robot recaptcha kept going in circles and I already paid Turbo Tax.

 
3 Replies
HelenaC
New Member

Did my e-file for an extension go thru? The I am not a robot recaptcha kept going in circles and I already paid Turbo Tax.

Did my e-file for an extension go thru? The I am not a robot recaptcha kept going in circles and I already paid Turbo Tax.

I have now been trying for close to an hour to get the reCaptcha part of filing for the extension I need to actual work. It will show a check mark but as soon as I click on the very last step Transmit my returns now-it just sits there until it will show I timed out with reCaptcha. 

I’m now officially into 7/16/20-making my extension and my return late. I’m exceptionally upset. 

WHY? 
WHY?

WHY?

 

 

Did my e-file for an extension go thru? The I am not a robot recaptcha kept going in circles and I already paid Turbo Tax.

If the "I am not a robot" Captcha is not working right or has missing elements, try this:

 

NOTE:   Are you using any content blocker or script blocker?   If so, that may be blocking the Captcha.

 

Otherwise, here's how to troubleshoot:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing

Related Content

Manage cookies