At the end of 2024, I paid $120 for a TurboTax Advantage subscription. On April 1, 2025, I installed TurboTax Desktop and activated my software with the license key. On April 15, 2025, I filed for an extension.
Now it’s October 2025, and I’m ready to file my 2024 tax return under that extension. However, just before filing, TurboTax is prompting me to pay $60 for Audit Defense again.
I then noticed the fine print under TurboTax Advantage program terms and conditions:
"To claim this member benefit, Audit Defense must be activated in your 2024 tax software by April 30, 2025."
My questions are:
Is the “Audit Defense activation” process separate from the normal TurboTax Desktop software activation process?
If so, did I effectively forfeit my "free" Audit Defense benefit by filing for an extension and not explicitly activating AuditDefense before April 15, 2025?
If answers are yes&yes, then this restriction seems unfair and not in line with fostering a positive relationship with customers.
