Credit card form prefills state name, but form is rejected upon submission because it requires 2-character code

[cdewtt]

I live in Scotland. I've been trying to file my taxes and pay the TT fee with a US-based credit card (with a US billing address), but the credit card form on the front end (client/browser) pre-fills the full state name (eg "Colorado") automatically. However, when the form is submitted, the server throws an error because it requires the 2-character state code ("CO").

This is an issue wherein the front-end developer has written the form's HTML code to require one thing, but the back-end (server) developer has required something different. The form simply cannot be submitted as it is coded.

I cannot pay for TT with a credit card.Since I have a foreign filing address, I can't use my  refund to pay the TT fees. So I can't file my tax return.

I spent an hour on the phone with support last month and they assured me they would pass it to the developers, but it hasn't been fixed.

I've complained to USAA and suggested they either get Intuit to fix this, or choose another tax company for members' 2018 taxes.

The error code from the server is "shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;"

It's the shippingInfoModel form validation which is failing.

[cdewtt]

OMG THANK you!!! I swear I searched several times for the error code and other keywords, but nothing came up. That did finally work, although I had to delete the state form it created before filing. Thank you again.

[DoninGA · Accepted solution]

See if the workaround in this TurboTax support FAQ will help - https://ttlc.intuit.com/questions/3205839-shippinginfomodel-error-when-paying-for-turbotax-online