Could not get a download of TurboTax, after purchasing the CD

[steve]

I purchased a CD (Premier) but do not have a CD Drive. Google told me to call TurboTax and they would provide a download. That failed!  My first call, I was placed on hold 5 minutes (after the 45 min call back wait) only for the rep (Tina-She was very nice) to come back and tell me her system was not working and she wants to transfer me to her second level for help. Well, I went into a voice mail saying the department was close, please call back later and then I was disconnected.

Second call,

I wait again for the call back trying to understand this process of getting the SW I purchased. I tell the guy the trouble I had on the first call and he begins to make things worst and become combative.

I have used Turbo Tax for years and this is the first year I feel complete lack of understanding and support

[AshleighP]

Hello! I'm so sorry you had trouble with phone support. I'm looking at the notes on your account and it looks like you received a download (likely after you posted here). Let me know if there is anything further we can assist you with!