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Confirm payment not working. Can’t move forward on my tax return.

Taxes filed. Will not let me ( free) confirm pavement to move on.
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4 Replies

Confirm payment not working. Can’t move forward on my tax return.

Is the credit/debit card billing address the same as the address entered on the tax return?

Confirm payment not working. Can’t move forward on my tax return.

Even though I’m not paying for anything you have to go through the payment page apparently. So I got my taxes done for free and when I try to confirm payment, to move onto the next page, it won’t let me move forward. There’s no area to put my credit card in I was assuming because it’s zero dollars there would be no credit card fee.  All addresses are the same

Confirm payment not working. Can’t move forward on my tax return.

Are we not allowed to file taxes yet? Could they not be allowing things through because of that?

CatinaT1
Employee Tax Expert

Confirm payment not working. Can’t move forward on my tax return.

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