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robert17061941
New Member

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

Computer broke down and I need to refill again as CRA never received our e-filings. Bought in February around the 17th
1 Best answer

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VolvoGirl
Level 15

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

6 Replies
VolvoGirl
Level 15

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

Are you doing a Canada return?  This is the USA forum.  Their product support page is
<a rel="nofollow" target="_blank" href="https://turbotax.community.intuit.ca/tax-help">https://turbotax.community.intuit.ca/tax-help</a>
robert17061941
New Member

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

I am doing a Canadian return
robert17061941
New Member

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

Thank you for the reminder, volvogirl
robert17061941
New Member

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

I did like you said and sent them my question. Thank you
VolvoGirl
Level 15

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

You have to contact Canada support.  

https://turbotax.community.intuit.ca/tax-help

robert17061941
New Member

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

Great answer, volvogirl. I never thought of that. Thank you very much. Robert

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