turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Charging me for state download

I purchased Turbotax Premier at Costco, and it includes 1 free state, plus a $10 credit toward additional states.  I installed it and downloaded one state.  The other wasn't available yet, but it let me pay for it - and applied the $10 discount.

 

Now, when I open Turbotax and click on either state, it wants me to download both states again and charge me $40 each - for over $70.  I can't figure out why., and I can't use the states.

 

Any ideas?

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

Charging me for state download

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies