charged for unwanted service and got a call back with the promise it was refunded. nothing happened

[SamYouAre]

charged for unwanted service and got a call back with the promise it was refunded. nothing happened

wanted tax audit and was charged instead for the tax advice that i did not even use, need or know how it was even charged to my card.

now paid for both, had a customer service call after over 1 hour of back and forth and a promise this was resolved, a refund was issued and i will get a confirmation while she was on the phone (3 days ago), same as a refund from last year for same issue.

3 days, no refund, no confirmation emails nothing. i love the products but absolutely hate the way you communicate or resolve issues.

if i had an option in my account for requesting a refund and i provided the details(already did that), why i am still here or on the phone  chasing you?!

[CatinaT1]

Here is a link: How do I request a refund for my TurboTax product?

[SamYouAre]

after about 4 hrs on phone and 2 different days of calling back, it was resolved. (Needless to say the waiting time was over 45 minutes to just get to talk to anyone!)

the Truth is, this is a nightmare and no way it was setup thas way with any good faith in mind.

that in itself is a no use ever again.