Charged for Federal Filing despite having QB Self Employed Tax Bundle?

[Fredbackula]

I contacted QB support and they said just pay the $100 and then submit a ticket for a refund.

What??

I have QB self employed tax bundle. I already pay you guys monthly for this service.

What on earth is going on?

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[Fredbackula]

Not terribly helpful. I'm not receiving my "callback."

Atrocious customer support and atrocious experience with QB Tax Bundle. 

[Fredbackula]

Oh wow, I called them and just sat on hold, finally got somebody who does not speak a lick of english who wouldn't even fathom my issue and absolutely can't resolve it. Said to call QB Support. QB Support said just pay the fee and ask for a refund. Really? I already PAID YOU.

What a joke this company.