Changing my phone number but it is asking for the old number to have a code and i do not have the old number

[mesquitebean]

You do not need a code sent to the old phone number to change the phone.  See if you can follow these steps exactly (assuming you can still log in; if you can't log in, see my comment which follows this one.)

• Log into Online TurboTax, then in the left column, scroll down to choose the tab Intuit Account.
• When you are inside the Intuit Account settings, in the left column choose tab "Sign In & Security."
• Then expand the Phone section.
• Your phone information will appear.
• Do NOT select any code options there (just leave it alone), and do NOT click the Continue button, or it will try to send a code to the old phone number.
• Instead, click on the word Change (in blue) adjacent to the displayed old phone number.
• On the next screen Add your new phone number and click SAVE.
• It may then ask to send a code to that new phone to verify it.
• Then go back to your phone settings, and it should now show the new phone number, and should say "verified" adjacent to it.

[mesquitebean]

@ stephanielow1224 

Or I guess your question could be interpreted another way.   Are you unable to log into your Online TurboTax account at all because of the 2-factor authentication?  i.e, are you unable to log in because you can't get a code, which is texted to the old phone number?

The answer above with the detailed steps to change the phone number assumes you can log in and get to your Intuit Account settings.  If you can't log in at all, we can tell you how to recover access to your account without using the old phone number.

[melindaminor]

This does not work. When you click on change, it automatically wants you to send a code.

[JohnB5677]

You will change the phone number before they try to send the text.

Log in to TurboTax

1. On the left sidebar select Intuit account
2. Scroll to the six boxes
3. Select Sign in & security
4. Your data will be listed, including the phone number
5.  Click the [>] arrow
6. The option to change the number is here
7. Select Change
8. Enter your new number
9. [Save]
10. You will now be prompted to Text or Voice message
11. The message will come to the new phone number.