Cd won’t Install and system won’t let me download

[Ts937km]

So I have a failed computer.  And cd won’t load on the new computer.   Tried to download and it won’t let me.  Said it was associated with an account.   And I was like yep mine.     I assume because I used the cd the first time.   It won’t let you download?  Cd appears to have scratches.  Does not look bad. 

Any fixes?  Thanks. 

[DoninGA]

Try this - 

1. Go to InstallTurboTax.com.
2. Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)
3. Enter your license code in the pop up window.
   • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)
4. Select your operating system, and select Get Download.
5. Download your software and install.
   • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

If you need help installing, we can help with Windows and Mac.

[Ts937km]

yes that is what I did.   I tried both my accounts. My really old one and the newer one for the last 5 years or so.  

on both I get. 
This license code has already been associated with an account. Please check that account and look for it in Downloads.

‘’thanks.  

[DoninGA]

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@Ts937km wrote:

yes that is what I did.   I tried both my accounts. My really old one and the newer one for the last 5 years or so.  

on both I get. 
This license code has already been associated with an account. Please check that account and look for it in Downloads.

‘’thanks.  

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Assuming this is for the 2020 TurboTax desktop edition, the CD should have the license code.  Or the license code should be displayed on the 2020 download in the download account.

If you cannot get the code to work then you will need to contact TurboTax support for assistance.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax