That's not completely clear what all your issue is and what password you are talking about. Is it your email password that you use to check your email account that is the problem? If so, does your email provider have a method to reset your email account password and regain access? Most email providers have a "forgot password" recovery method.
And are you referring to the 6-digit verification code some filers get when trying to efile that asks them to verify their email address? If so, and if you wish to do so, you can change the email address for notification purposes in your account settings, and may be able to verify it there. Or if you don't want to change the notification email address in your settings, you may be able to verify your current notification email in the account settings if your current email address has an "unverified" link beside it. By clicking that little link you can verify it. In any case, see the following:
- Log into Online TurboTax in the usual fashion.
- Then in the left column menu scroll down and select Intuit Account.
- In the account settings, choose the tab "Sign In and Security."
- You can update your email address there that you use for notification purposes. NOTE: Changing the notification email won't change your log-in User ID. It just changes where you get email notifications from TurboTax.
- Once you change the email address, if it says "unverified" by it. Click on that little link, and it should have you verify the email address there. It may then send you a link or code. Perhaps if you verify there, then it won't ask again for a code to verify during efiling.
- Also, while in account settings review your other info to be sure it is correct.
Or is your issue something different? For instance, are you unable to sign in and access your Online TurboTax account at all?
TIP: Apart from this, if you want to continue using the same notification email address that is in your account settings, then you need to reset the password to your email account so you can retrieve any future notifications.
