Cannot start open a new tax return on home and business desktop

[user17674871295]

All of a sudden, when I click on start a new tax return the usual box comes up saying starting a new return. But it stays there and eventually goes back to the home screen.  I am frustrated as the customer service people do not seem to understand.

What to do?

[CatinaT1]

Have you closed out and restarted your computer?

[user17674871295]

Really? Of course.  I am not a dummy