Cannot open Download

[CamrryMyst]

I click on the download and it asks how I want to open file with the box in front of Always Use This App to Open .crdownload but the OK button is greyed

[JohnB5677]

For installation and software issues you can contact the TurboTax Support Phone Number

[CamrryMyst]

Unfortunately your Automated Response system will not allow me to advance without providing my Support ID which I had left open on the desktop but now no longer shows.  Asking it to tell me where to find my Support ID is useless.

[JohnB5677]

To get a Support ID for your issue, visit our Contact us page and call us directly at the phone number provided.