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rm2051319
New Member

Cannot log in turbo app

I tried to log-on to check my credit and the app says that my information does not match what you have on file, so I went into the turbotax website, and everything is the same. I tried variations of my address and I get the same message. 

1 Best answer

Accepted Solutions
tagteam
Level 15

Cannot log in turbo app

For the Turbo app, you can get further support on their Facebook and Twitter sites.

 

Facebook: https://www.facebook.com/IntuitTurbo/?ref=br_rs

 

Twitter: https://twitter.com/intuitturbo

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6 Replies
tagteam
Level 15

Cannot log in turbo app

For the Turbo app, you can get further support on their Facebook and Twitter sites.

 

Facebook: https://www.facebook.com/IntuitTurbo/?ref=br_rs

 

Twitter: https://twitter.com/intuitturbo

View solution in original post

scottmon689
New Member

Cannot log in turbo app

it will not accept my password

je00143
New Member

Cannot log in turbo app

Keep getting err message on log in I have been working on a return and cannot close the program. I have changed passwords and all I get is Hmmn=m we have q slight snag.  HELP!!

 

Thank you.

JeanneLO
Employee TurboTax Specialist

Cannot log in turbo app

@je00143

 

Your information for your tax return will automatically save. It sounds like you are in a reset password loop. Clear your browser, internet cookies, cache, close the browser and re-open it. You can also try using a different browser.

 

To clear your cache use this TurboTax FAQ

To delete your cookies use this TurboTax FAQ

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Pkbhalla
New Member

Cannot log in turbo app

i need to one more tax return. HELP NEEDED TO GET STARTED.

mesquitebean
Level 15

Cannot log in turbo app


@Pkbhalla wrote:

i need to one more tax return. HELP NEEDED TO GET STARTED.


Are you wanting to prepare another Federal tax return for another person?  That person would need their own account.

 

You cannot use the same account for a second return.  If you try to prepare a second return in the same account, it will overwrite your original return and make it unrecoverable.

 

The second return would need to be prepared in a separate account (separate User ID).   You can use the same email address for notification purposes in up to 5 accounts, but each User ID has to be unique.

 

 FAQ:  How do I start another return in Online TurboTax?
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

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