cannot efile my california tax using turbotax desktop 2025

[luenlin]

It looks like a bug in your software that it didn't ask me credit card info so that I can pay $25 fee.

It jumped to the next page and said the efile didn't go thru. And reported an error.
It didn't ask me to enter credit card info.then it did not go thru california state efilethen it displays an error message.

[LeticiaF1]

Most of the issues with credit card payment issues are often from billing address mismatches, browser security settings, or bank authorization issues.  To resolve this in TurboTax Desktop:

• Ensure your desktop software is fully updated to the latest version.
• Run as Administrator: Right-click the TurboTax icon and select "Run as Administrator" to ensure it has proper permissions.
• Clear Browser Cache: Clear the cache/cookies of your default system browser, as the application uses it for secure transmission.
• Disable Pop-up Blockers: Temporarily disable browser extensions or antivirus programs that might block the payment popup.
• Match Billing Address: Ensure the billing address on your credit card matches the mailing address in your Tax Return exactly. If not, temporarily update your "My Info" address to match the card, pay, and then update it back.
• Use Another Payment Method: If the issue persists, consider using a direct debit (ACH) or paying via check.

[luenlin]

thank you for your prompt reply.
It was a pop-up blocked issue. Turbotax deluxe should have given me more info when it didn't go through linking credit card with your app. Instead, it just told me something went wrong and advised me to try again. Not quite useful info. Plus, your app should have considered situations like mine when popup can be blocked. And use something more universal to deal with all kinds of situations.