Cannot download TurboTax products that I purchased

[ricgongar]

Hi,

Back in November 2025, I got my confirmation for my TurboTax products (like every year). The order email provides a link to download the products.

However, when trying to download, after entering the License Codes received, the download screen shows "Whoops! We hit a snag loading your data. Please try again."

The products I purchased are:

TURBOTAX DESKTOP ADVANTAGE HOME AND BUSINESS TAX YEAR 2025 MAC DOWNLOAD

TURBOTAX DESKTOP ADVANTAGE BUSINESS TAX YEAR 2025 WIN DOWNLOAD

Can you please resolve and provide me a way to download the products? (I do not want to use the online versions!).

Also, this is a product support issue that should be handle by Intuit. It seems that there is no way to open a ticket with Intuit. Why do I need to ask the "Community" on this issue/

Need urgent help to resolve this asap and do our taxes

Ricardo [Removed]

[email address removed]

[CatinaT1]

For TurboTax Desktop, you can download/install your software from this link. 

[anthonyinkennesaw]

Was able to download the file but not able to find the license in my account download tab. How to find the license number?

[DoninGA]

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@anthonyinkennesaw wrote:

Was able to download the file but not able to find the license in my account download tab. How to find the license number?

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See this for locating a license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973?search-acti...