Cancel my Turbotax Premier online order and getting the fee back

[bkand_sammy]

Hi,

I paid  $225 for TurboTax online premier order already but I also bought TurboTax Premier windows and paid $25+ already for state tax filling.

But I extended my tax filing and I want to file it later through mail/TurboTax Premier windows.

So, I would like to cancel my TurboTax online premier order and get the $225 fee to be refunded back to me.

Please let me know what should I do.

[SusanY1]

To cancel the online fee paid, you will need to contact one of our billing representatives.  You can contact us here: Contact TurboTax.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

[VolvoGirl]

You can use this online refund request form.

https://support.turbotax.intuit.com/forms/refund-request.jsp