You MUST keep the window open while you check your email OR get the number texted to your phone ... so open a second window first for your email and then open TT in another window and toggle between them without closing either of them ... practice a bit first before you ask for the code again or seek help from a friend or family member like a child.
Make sure to leave the
window open that asks you for the code.
If you close this window and go back after you receive the
code, the code will no longer be valid.
If you need your
browser to get your e-mail, open a new separate window, don't close. Also,
make sure you are using the most recent code and not using a prior one. Every
time that you ask for a code it cancels out all the previous ones that were
sent and only takes the most recent. Please wait a few minutes after each code
request to receive your email. It is not generated instantly.
You can also request your
code via text message. To receive your codes
through text please complete the following:
1. Sign into your account
2.
Select My Account
3.
Select Account Settings
4.
Select the blue Security tab on the left
5.
Select Two Step Verification
6.
Select Turn On
7.
Enter your Phone Number and Password
8. Sign out of TurboTax,
close your browser and sign back in. You should receive a
verification code shortly after signing back into your account.
If you are still unable to
get the code to work through text, choose I forgot my user ID or password and
then choose I don't know my email address or user ID. You’ll be
asked to provide some information about yourself, and then you’ll be asked a
few questions verify your identity. If that method fails, you’ll get a phone
number to contact customer support.
