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Your federal refund can be less than the amount shown on your tax return for several reasons. Common causes include the IRS applying your refund to unpaid federal or state tax debts, child support, student loans, or other federal obligations. Another reason could be holds due to suspected fraud or issues with your bank account information for direct deposit.
If your refund amount doesn't match what you expected, you can check the status by calling the IRS automated refund hotline at 800-829-1954. If you believe your refund has been reduced due to offsets or holds, the IRS can provide specific details.
Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds
If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203
Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Call 1-877-908-7228
Or email - TPG-CSsupport@greendotcorp.com
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