Can you please check why I am receiving a "Payment error" when trying to file?

[bykncrmlk]

I am writing to report a technical issue I am experiencing with my tax return preparation. I have completed all the necessary steps, but when I attempt to proceed to the Payment or Filing section, the system fails to load and gives me an error message. I have already tried clearing my browser cache and using a different browser, but the problem persists. Could you please investigate my account and help me resolve this issue so I can finalize my tax return?

[MarilynG1]

We're not able to see your return or your account in this forum.  It sounds like you may have a bad connection.  Try clicking on the icon in front of the URL and change to 'Allow' in the Settings window that pops up for 'Local Network'. 

@bykncrmlk 

[bykncrmlk]

It didn’t work it , i tried everything that you said, it is still giving the same error.

[CatinaT1]

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service