If you're trying to use TurboTax Free Edition, you can start your return for free here. The Free Edition covers basic forms like Form 1040, Earned Income Tax Credit, Child Tax Credit, and student loan interest.
If your tax situation requires forms not included in the Free Edition, TurboTax will notify you, and you may need to upgrade to a paid version.
If you started your return and would like to start over with the free forms in TurboTax, follow these steps:
Sign in to TurboTax: Open TurboTax and sign in to your account.
Go to Tax Tools: On the left-hand menu, select "Tax Tools."
Clear and Start Over: Click on "Clear & Start Over" and confirm that you want to erase your return and start from scratch
This will allow you to restart your return using the Free Edition, which covers basic forms. If you need more detailed guidance, you can watch this TurboTax Support video.