Can you help me to finish my filing process?

[desmoda]

I've been trying to file my federal and state's tax return but it keep asking me to continue the filing choices again and again.  Please help me to finish my filing.

[oakleyarnold]

When this happened, I could not get out of the same repetitive screens.  I called the Turbo phone and eventually got to a live person who was able to walk me through the process.  Once I agreed to use my credit card to pay the state fee, everything went through quickly.  Go straight to a live person.

[Mgoldie]

I was working on filing. I entered my personal info but was locked out when I got to income. 

[KarenM90]

What version of TurboTax are you using?

If you are using the online version, try closing TurboTax, clearing cookies in your browser and signing back in and/or using a different browser.

If you are using a desktop version of the software, be sure you have the latest update.  Log out, restart your computer and log back in.

Here is a link with instructions on how to clear cookies in the major browsers:  How to Clear Cookies in Major Browsers.