Can you explain to me why it keeps saying to retry

[xmasbaby0]

We cannot see your screen or your tax return; we do not know what it is telling you to retry.  Please explain.

[Phreshprinceclothing]

The screen as soon as I log in brings up my info from last year. Every time I hit continue it hide me a retry message. Been seeing the message for days now by partner doesn’t get that message & it lets her continue on

[mesquitebean]

Here are a few things to try to see if one will make a difference:

Have you emptied your browser's cache and cookies? 

Or try using the browser in a private window (private browsing, a.k.a. incognito mode).

If that doesn't work, do you have a second browser you can try?

If you're using a VPN, try without the VPN.

Try rebooting your entire system--modem, router, computer.

If using wireless connection, can you try a wired Ethernet connection?