If you have not yet e-filed, you can try adding your W-2 using the instructions listed below.
If you are using TurboTax Online you can also try going out of your program, closing your web browser, and going back into the program. Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies? Use a different web browser such as Google Chrome or Firefox.
You can easily get to the screen(s) in TurboTax where your W-2 is entered as follows:
- Click on "Search" in the top right of your TurboTax screen.
- Type "W-2" in the search bar.
- Click on the link "Jump to W-2"
- Your screen will say "W-2 Summary"
- Click on "add a new W-2"
- If you are using TurboTax Desktop and you haven't entered any W-2's yet, your screen will say "We'll start with your W-2"
- In TurboTax Online it will say "W-2 Summary. Add all the W-2s you need to" Click on "Add a W-2".
Click here for How do I manually enter my W-2?
If you have additional information or questions regarding this, please return to Community and we would be glad to help.
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