No one in the user forum can resolve a billing issue. You can have a discussion about your fees with customer support. Use the word "billing"--not "refund."
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
if you were upgraded to a version with a fee you are not using the IRS Free File version. Don't pay .
And visit the IRS at https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
to find truly free filing.
If you choose TurboTax, you must create a new account.
If you sign in with your existing account, you'll be back in the same place you're trying to escape.