can't update my IP-PIN

[user17600341407]

can't update my IP-PIN in turbotax app, it shows: run into a snag...

[mesquitebean]

You said "app" but underneath your question the tag says "Online TurboTax."   Please clarify what product you are using--Online TurboTax or desktop software, or do you mean the mobile app?

The desktop software had a problem for several users earlier today with the IP PIN section, but it "may or may not" have been resolved with yesterday's update.   In any case, if you are having that "snag" problem when entering/correcting the IP PIN in desktop software, report back and I can tell you how to enter it in Forms Mode.

[mesquitebean]

@ user17600341407 

In the interest of time, since I don't know with certainty what product you are using, I'll provide the workaround for the desktop software.   If you are using Online TurboTax or the mobile app, you can't use this.

Several desktop users are having that issue (the "Snag" screen) with the IP PIN section since last night.

IF you are using desktop software, you can also enter the 6-digit IP PIN in Forms Mode on the Federal Information Worksheet, Part VII. Go to Forms Mode, and in the left column forms list choose "Info Wks". That should be the Federal Information Worksheet. Scroll down to Part VII, and the IP PIN should be the first item in that part of the worksheet. Please report back if that worked for you.

Also if you are using desktop software, be sure you have updated your software.    One user said yesterday's update may have fixed it for him.