turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

waxdoll
Returning Member

Can't refile taxes after fixing PIN error

Return was rejected because of missing IP PIN. I added the PIN and refiled. It didn't work. I got this. . . 

 

"TurboTax was unable to send your return to the Intuit Electronic Filing Center, for the following reason:

Transmission failed: The submission is a duplicate of one that was previously received.. Please contact customer support.

Looks like we've had a technical hiccup."

 

How can it be received and also rejected. It was definitely rejected.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

4 Replies
waxdoll
Returning Member

Can't refile taxes after fixing PIN error

And clearing out your cache does not help.

Can't refile taxes after fixing PIN error

Sounds like a 2024 tax return with your Social Security number has already been filed.

 

If you did not file a 2024 federal tax return and you know a return with your SSN was not filed on someone else's tax return you should contact TurboTax support for assistance.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

 

 

waxdoll
Returning Member

Can't refile taxes after fixing PIN error

Turbotax IT says my return has not been received by TT. There is no duplicate.

waxdoll
Returning Member

Can't refile taxes after fixing PIN error

Here is the issue.  When I initially filed, I filed federal and state.  Imbedded in the state return is an LLC. Only the LLC was accepted. So after fixing the PIN issue, I couldn't refile both fed and state because LLC had been accepted. That was the duplicate. I was able to file fed by itself, but filing state still gives me the duplicate error. TT does not give me the option of not filing LLC with state.  I am going to have to figure out a way to remove the LLC from the state return for e-file to work.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question