Can't move forward from the "Hi! We're here to help you file with ease." page. Everytime the "Continue" button redirects me to the first page after logging.

[anna_1019]

Can't even start my return on Turbotax Online.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[anna_1019]

Hi, thanks for the reply. I was able to solve the issue by clicking around (amend my taxes, then the tabs on the left was able to show up, clicked on "Tax Home", and started this year's return).

I did:

- delete/clear all history, cache, and cookies

- use incognito mode

- use different browers

- use different devices (pc, android, apple- ipad)

- I was able file my mom's return on turbotax online with no issues, and I can log back into her account before and after, but my account was still "stuck."

- I also have been filing her returns previous years with the same device I use mine to file. This is the first time I'm getting stuck in turbotax.

Hopefully, the glitch gets fixed soon. Thank you again.

edit: grammar