Can't get the download version of Deluxe. Getting a "whoops" message. Thoughts?

[bt]

Message - Whoops! We hit a snag loading your data. Please try again.  Rebooted computer.  Tried in IE and Chrome.

[MichelleLO]

This error message is sometimes resolved by clearing out your cache and cookies on your internet browser. I've included instructions for both below:

Please see here for instructions on deleting your cookies:

https://ttlc.intuit.com/replies/3301745

See here for instructions on clearing out your cache.

https://ttlc.intuit.com/replies/3302272

If neither of those options work, please reach out to a customer support specialist.  You can reach a Customer Support Specialist by following the instructions below:

https://ttlc.intuit.com/replies/3300041

[Edited 02.24.19 | 9:03 AM]

[bt]

Unfortunately, clearing my cache and cookies did not resolve the issue.  Again tried both IE and Chrome.

[MichelleLO]

I am sorry that did not work for you. Please reach out to a TurboTax Customer Support Specialist for technical assistance.  Please see my edited answer above to include an FAQ for instructions on how to contact us.