Can't enter IP PIN in Turbo Tax Premier 2024

abebrown · ‎October 09, 2025

Went to Federal Taxes/other tax situations and clicked Identity protection PIN. This is what I got with Turbotax Premier 2024 (fully up to date on 10/9/2025):

"Hmm, looks like we've hit a snag"

"We recommend you revisit the last topic you were working on to make sure all of your info's correct."

That's nonsensical, since it was the first place I went after reopening the program and my completed return.

Please help! Only 5 days until Oct 15. Did you notice there isn't a Tech help line??

mesquitebean

Several users are having that issue with the IP PIN section tonight.

If you are using desktop software, you can also enter the 6-digit IP PIN in Forms Mode on the Federal Information Worksheet, Part VII. Go to Forms Mode, and in the left column forms list choose "Info Wks". That should be the Federal Information Worksheet. Scroll down to Part VII, and the IP PIN should be the first item in that part of the worksheet. Please report back if that worked for you.

dfdunlap

I didn't report this problem, but I had the problem for a few days. Going to the form and entering the PIN worked. However, it didn't work the first time. I had to close turbotax (saving the tax file), restart turbotax, and then the return was accepted for the IRS.