Turbo tax tells me I can't e-file because there is a program update I need to download. But when I search for updates, I am told I am uptodate and there are no updates available.
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It may be that the form(s) you need are not yet available. Certain federal and state forms have not yet been finalized. If your return contains one of these forms you will not be able to file your return until the form is ready.
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I am having the same problem. The forms are available. Just can't file.
Mine tells me that I'm missing forms (4 of them), but I know at least 2 of them are. When I try to update, I am told that I am up to date. Please advice...
Have the same problem. I just called the support line and the person I spoke with said she's received 4 calls so far with this same problem. She ran them through the basic tech support process but it didn't help. I've already made sure macOS Catalina was fully updated, TurboTax says no updates available. I'm using the downloaded version of Deluxe for Mac. The person said she thought it was related to the update they released on Friday afternoon (02/07/2020). She said someone is aware of it and I should try to e-file again on Monday.
EDIT to clarify -- I'm receiving the error saying an update is needed when TurboTax says it's already up to date.
I shut the program down, then restarted. It did a state update on restart, then transmit worked fine. Good Luck!
Sounds like you had a legit update needed. I’m still having the same issue. It says no updates are needed but won’t transmit because an update is needed.
Having the same issue. I have uninstalled, reinstalled, deleted the saved file and re entered all the tax information to get the same results! Yet, it says software is updated...... I am losing my mind!
Same problem with efiling!
I just spent 2 hours on the phone with customer support!
in order to efile, the rep had me uninstall Deluxe then he added Premier and my state to my account (at no charge). We downloaded the Premier and state and I was then able to efile.
Bottom line is it is a software issue with Deluxe TurboTax!!
Hope this information saves someone time and a headache!
Just an update — Turbo Tax ran an update this morning that allowed me to e-file. It looks like the issue I was having has been resolved.
Having same problem...try to transmit return...says I need to update which I do but still can't transmit...what to do next?
Same problem...try to transmit returns but says I need to update which I do and it says I'm updated...still can't transmit! Help!
I am at a loss. Spent over 30 minutes on with a customer service rep and got no where! Uninstalled, reinstalled, shut down, restart, shut off anti virus, connected to modem. NOTHING :(
It appears it's a problem with Deluxe and it is continuing with all these complaints. I just tried for the first time and got the same error message. My fed and state taxes are pretty straight forward, nothing fancy. So TurboTax Tech support ~ chime in ~ there's a tech problem with your program!!
Check for updates again. I was having the problem all afternoon. I just checked for Updates and there was one available. I updated and retried to eFile. Everything went through. Appears they fixed the problem.
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