Can’t e file my taxes because the system thinks that they need to be fixed, my first and last name, but when I fix it nothing happens.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

If this doesn't work, can you tell us where you are getting a message and what the exact text of the message is?

[anthonypowers8789]

This did not work. It won't let me file by mail either. 

It says that I need to Fix Michigan Return before filing.

I click on it.

It says Check This Entry

It's my Michigan Tax return form, it wants me to re enter my last name.

I do.

I click Continue.

It's My Michigan Tax return form again, now it wants me to re enter my first name.

I do.

I click Continue.

It makes me do both things again.

Then it brings me back to the page where I started, just telling me to keep doing the same thing over and over without it going anywhere.

[SharonD007]

If you are using TurboTax Online. Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

If this doesn't work, reply back to us.

[anthonypowers8789]

It still isn't working.

[anthonypowers8789]

Ok, I ended up just deleting my Michigan return and re filling it out, that worked.