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Heredetik
Returning Member

Can't buy TurboTax Download version!!!!!!!

I've tried multiple times over multiple days over the past couple of weeks and keep getting an error message

 

This is the error message:   Oops. We’re having a little trouble processing your billing information. Please contact support to speak with an expert to assist you

 

Why is it so hard to buy your product?   I have cash ready to give you.

 

I've tried deleting my entire browsing history, cookies etc.  I've tried it on Chrome, Edge, Firefox and Opera.

 

How can I make a purchase.  No other vendor in the history of the internet has made it this hard to buy their product.

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3 Replies

Can't buy TurboTax Download version!!!!!!!

CD/DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

 

https://turbotax.intuit.com/personal-taxes/cd-download/

 

You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

 

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

 

When you use desktop software, there is an additional fee to e-file a state return.  You can avoid that fee if you print, sign and mail the state return.  The state e-file fee is $20 and increases to $25 in March.

 

 

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

 

 

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-syst...

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Can't buy TurboTax Download version!!!!!!!

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Can't buy TurboTax Download version!!!!!!!

Had someone the other day who put Credit Card billing address on two lines:

 

1234 Main St

Apt 654

______

When they switched it to one line it worked

 

1234 Main St, Apt 654

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

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