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amberwaves11
New Member

Can someone please fix the ability to edit spouse information on the Personal info summary? It cycles back to the same page when clicking the "edit" button.

 
3 Replies
AkinaLO
Intuit Alumni

Can someone please fix the ability to edit spouse information on the Personal info summary? It cycles back to the same page when clicking the "edit" button.

If you have TurboTax Online, try clearing your cache and delete your cookies. Also, try refreshing your browser and even try using a different browser.  

Here are two articles that will show you how to clear your cache and delete cookies.  

How to clear your cache - Community  

How do I delete cookies? - Community  

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amberwaves11
New Member

Can someone please fix the ability to edit spouse information on the Personal info summary? It cycles back to the same page when clicking the "edit" button.

3 Different devices- 2 computers and a phone 

Used app

Chrome and Edge

Clear cache and cookies

 

Never opens edit option just cycles back to same page 

KatrinaLO
Intuit Alumni

Can someone please fix the ability to edit spouse information on the Personal info summary? It cycles back to the same page when clicking the "edit" button.

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number below:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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