Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
JLSTAIANO
Returning Member

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

 
12 Replies
samsmb
Level 2

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

i am having the same issue.  Tried to manually update but it says program is not installed.

JakailaLO
Expert Alumni

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
JLSTAIANO
Returning Member

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

Tried that did not work. also tried uninstall and reinstall. there is a bug in the software that intuit must fix as many people are having same issue.

DoninGA
Level 15

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?


@JLSTAIANO wrote:

Tried that did not work. also tried uninstall and reinstall. there is a bug in the software that intuit must fix as many people are having same issue.


See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

samsmb
Level 2

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

Tried all your solutions and they did not work.

 

SForrestLO
Intuit Alumni

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

What if Transmit Returns doesn't work. 

https://ttlc.intuit.com/community/e-file/help/what-if-transmit-returns-doesn-t-work/00/25805

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
samsmb
Level 2

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

I bought this software so I could Electronically file 5 returns not so I could print them and mail them.  If this does not get solved I will not be buying turbo tax next year that is for sure.

 

ThomasM125
Expert Alumni

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

I am sorry you are having a problem with this. You can have this problem when the program does not interact properly with your computer. The recommended solution is to first clear the cache on your computer as follows:

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

You may need to reboot your computer after you clear the cache.

 

If that doesn't work, you should load up another web browser on your computer.

 

If you still have trouble, you can try loading the program on another computer if you have one available.

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
eesilver
New Member

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

I am having the same problem

CatinaT1
Expert Alumni

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

Are you using TurboTax for Windows CD/Download?

 

This TurboTax Help addresses the issue.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Cndib
New Member

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

I have same issue. I filed federal return by itself and it worked. I still am unable to file state of I’ll return. Keep getting message to updated Turbo Tax

CassLO
Expert Alumni

Can not transmit returns say i need to update turbo tax but when i do its says program is up to date?

Please see the TurboTax FAQ below for assistance with this error:

State Loop indicates TurboTax is "up to date" afte ...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
Privacy Settings
v