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You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://turbotax.intuit.com/support/contact/index.jsp
Compare your return with last year. What lines don't you understand? There were several changes for 2022. Several things went back to the old rules, like the EIC and Child Tax Credits. But basically your W2 withholding and credits was just enough to cover the tax on your income. At least you don't owe a tax due or let the IRS hold your money all year without paying you interest.
You are posting from the Live expert help version for a higher fee. You can ask the accountant for help.
How to connect to an expert in Turbo Tax Live
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...
How to schedule a Review in Turbo Tax LIVE
https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...
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