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New Member

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

need phone number for help
15 Replies
Level 15

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

You may have to describe the roadblock in more detail.

 

The activation code should also be shown in your account where you retrieve the download.    Are you not able to find the account with your download?   We may be able to help you in this forum to find your download account.

 

Level 3

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Did you buy it directly from Intuit? It's in the email titled "Your order confirmation". If you can't find that go to this page and you should see the download and code.

 

https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=MYACCOUNTS&cgcview=downloads

New Member

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Need help.  Was charged $99 in November and I cannot find my download for the 2019 tax year.  Trying to talk with someone.  Need help.....phone number: removed.

 

John Rose

New Member

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

There is no activation code.  You charged me $99 for the download and there is nothing for me to download.  Need help...ASAP.  John Rose

New Member

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

OK, I am awaiting your help.  Was not sent a download code.  Your response tells me that there is no download available.  But I paid for it/??????

Level 15

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.


@John Rose wrote:

OK, I am awaiting your help.  Was not sent a download code.  Your response tells me that there is no download available.  But I paid for it/??????


This is not a chat room but a message board.  You have to wait for a response.

See this TurboTax support FAQ for a license code information - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

Level 15

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.


@John Rose wrote:

There is no activation code.  You charged me $99 for the download and there is nothing for me to download.  Need help...ASAP.  John Rose


Sign onto your download account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Level 15

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

@John Rose  This is a public Internet forum.  For your privacy and security you should not post personal info in this public forum.   No telling who might call you to spam you or pretend to be from TurboTax to try to scam you.  No one can phone you from this user community forum.

 

The forum wouldn't have normally let you post the phone number, or the filter would have redacted it.  But the way you styled it circumvented that.  You can remove it by editing your post above.  To do that go back to your comment and in the upper right corner of that specific comment there is a 3-dot icon.  Click that and in the dropdown menu choose EDIT.    I've also notified a Moderator to remove it in case you are unable to do it.

 

Try this link to retrieve a download.  If you can't find the download you purchased with this link, then you likely have multiple accounts.

https://shopping.turbotax.intuit.com/app/downloads/

 

If it's not there, here's how to look for multiple accounts.  (or you can phone TurboTax Support as I'll mention at the end of this long post). 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

 

If you still can't find it after all that, here's how to phone TurboTax Support.    It will either provide a phone number or schedule a callback.   They open at 5AM Pacific (8AM Eastern)

Where the contact form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

https://support.turbotax.intuit.com/contact

New Member

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Purchased TurboTax Deluxe via Amazon.  Downloaded software.  Now ready to activate but have no activation code.  Help!  Bob Kelley

New Member

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Bought it online at Amazon Digital on 01/20/2020.  Billing receipt contained 10 digit ID number and that's all. bob Kelley

New Member

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Help not forthcoming.  Need access to real purpose for help.  Over.  Bob Kelley

Expert Alumni

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Best place to start for help with TurboTax is their customer service. Click the following link to get to the correct customer service representative: https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

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Level 3

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

If you bought from Amazon, it will be on the "Your Digital Items" page:

 

https://www.amazon.com/gp/swvgdtt/your-account/manage-downloads.html

 

I just checked mine and while I have not purchased Turbotax from Amazon, I did have an activation key for another product that I had purchased. I can't believe it wasn't on the page where you downloaded in the first place, you probably just didn't see it.

 

If you do not see it there, contact Amazon, not this board. 

Level 3

Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

If you bought from Intuit, look for this on the page that was previously mentioned.

 

https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=MYACCOUNTS&cgcview=downloads

 

Turbotax Download.JPG

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