Can I purchase Live Assistance if I have already purchased a download of TT that I have installed?

[xmasbaby0 · Accepted solution]

No.   The "Live" experts are only available to users of the online "Live" software versions--not for the CD/download software.  But you can ask questions here in the user forum or contact customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[VolvoGirl]

The LIVE feature is only available for personal returns using the Online version and not the Desktop programs.

If you buy the Desktop CD/Download program it doesn’t have access to the Live CPA support.  Only the Online versions have Live support.  See the Note at the bottom of this

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

If you want the LIVE expert help and review you need to use the Online version.  You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  You will have to start your return over in the Online version.