There is no live chat, unless you pay for TurboTax Live.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
They are available from 5 a.m. to 9 p.m. Pacific time
You can track your refund with the IRS, as they issue the refunds. Please see this TurboTax FAQ on how to track your refund with the IRS:
Click this link to track your State Refund.
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@bjones19 There is no live chat. This is more like a message board. Post a question and wait for someone to reply.
You received a rejection email that we cannot see. Please tell us word for word what it says so we know how to help you.
Hi my name is Kevin . I am a real estate agent. How can I
report to IRS for my income tax? What kind of my business expenses can deductible at tax return?
My email is [email address removed]
The IRS can look at your 2018 or 2019 return to issue a stimulus check. If they do not have a 2018 return then you may be waiting for them to finish processing 2019 before they will be able to use it to issue your stimulus check.
If you used the non-filer site, you will not be able to e-file a 2019 return after using the non-filer site.
TurboTax has no control over your stimulus check, nor can TT track it for you or tell you when the IRS will issue it. Refer to the sites linked below:
You can call the IRS hotline at 1-800-919-9835 to get updates on your stimulus payment.
Checking on my stimulus check
Only the IRS determines when and if a stimulus payment is distributed.
Go to this IRS website for stimulus payment information FAQ's - https://www.irs.gov/coronavirus/economic-impact-payment-information-center
Use this IRS website for stimulus payment status - https://www.irs.gov/coronavirus/get-my-payment
Use this IRS website for get my payment FAQ's - https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions