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wingmanleewanli
New Member

Can I get my past returns in another account without paying two PLUS since my current account is paid?

 
2 Replies
xmasbaby0
Level 15

Can I get my past returns in another account without paying two PLUS since my current account is paid?

Right now you cannot even get PLUS.  The system is in transition from 2018 to 2019 until sometime in December.  During this time you cannot get PLUS or access your old returns vis PLUS.  Sorry.  You can only get the pages needed to file by mail for your 2018 return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Critter
Level 15

Can I get my past returns in another account without paying two PLUS since my current account is paid?

Since  you didn't file or pay for a 2019 program under the same account that you used for the prior year return(s) ... then you have 2 options.

 

 

1) Pay for the 2019 program to unlock the prior year returns (WHEN it goes live sometime in December) ...

 

You have to start a 2019 return using the Free edition from this website - https://turbotax.intuit.com/personal-taxes/online/   

(If you already have the Deluxe version or better chosen then you can skip the upgrade and go straight to the payment instructions)

You must enter some basic personal information in the Personal Info section of the program.  Click Upgrade, located near the top of your screen.  In the pop-up window, scroll down to the bottom, select TurboTax Plus, and click the Upgrade Now button.  If you want to include a state program with your order click on State Taxes and complete some of the state section.

 

To pay for the upgrade so you can access your prior year tax returns, assuming that you signed onto your 2019 account with the exact same user ID you used for the prior returns -

 

To pay the TurboTax online account fees by credit card, without completing the 2019 return at this time, click on Tools at the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Continue.  On the next screen it will ask if you want Audit Defense, if you do not want this option just click on the Continue button.  The next screen will ask for all your credit card information so you can pay for the account.

                                                                             

2) Contact TT support and have them unlock the return since you used another account for the prior tax year :

Use the following TurboTax website to contact TurboTax customer service/support

There will be some personal information gathered so a case can be created for you. A phone number will then be provided, specific to your case, to speak directly with a TurboTax agent.

https://support.turbotax.intuit.com/contact/

Note:  The Call option will not be available when TurboTax Support is closed.

                                                                    

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