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Are you using the downloaded desktop software, or have you logged on to online TurboTax by mistake?
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
In order to use your downloaded desktop software you have to open the software from your own hard drive---the same way you open other programs that are installed on your computer. Then you go up to the tool bar at the top of your screen, click on File, and then click NEW RETURN to start a return for another family member.
Or---if you already prepared returns for family members using the CD/download:
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows
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