You'll need to sign in or create an account to connect with an expert.
You can try to downgrade but you have to clear and start over
Or if it doesn't let you clear and you haven't paid and filed you could just start a new account. Online is only good for 1 return per account. But you can use the same email address for 5 accounts. How to start another return in the Online version
If you want to use a lower version without losing your entries, one thing you can do is move your Online file to a lower Desktop program and continue without paying for Online or needing to reenter your info. All the Desktop programs have the same forms. You just get more help and guidance in the higher versions. Plus the Desktop programs have several more features over online.
To continue in the desktop version see this…….
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
joytf1130
New Member
krazewmn10
New Member
ohsilky12
New Member
rkrim
Level 1
I love being scammed again
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.