If your card was indeed charged, you should have a complimentary download at this link even if you ordered a CD:
<a rel="nofollow" target="_blank" href="https://shopping.turbotax.intuit.com/app/downloads/">https://shopping.turbotax.intuit.com/app/downlo...>
If you don't find it there, and if your card was indeed charged, we can tell you how to look for multiple accounts.
Or if you are not an Advantage member, was this a regular CD order off of the TurboTax online website?
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
When you find all your User IDs, try each one at that download link I provided above, but clean the browser each time.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
If still no luck after running that on your phone number and email address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.