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First, please do not post your user number on this public forum. Second, you can ask questions here, and we'll try to help. But, in general, be aware that many of the Federal and State tax forms are not finalized yet; and the IRS will not begin processing until Jan 24.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
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