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If you started your 2017, 2018, or 2019 return in TurboTax Online but weren't able to file it before the shutdown, you can finish and paper-file it in the TurboTax download software for PC or Mac.
Start by purchasing and downloading the software and install it on your computer. If you're also filing a state, be sure to download and install the corresponding state program (PC instructions | Mac instructions).
It says I've downloaded the software but (months later) I can't find the software on my laptop - how can I access the program - or download it again?
@AriesK wrote:
It says I've downloaded the software but (months later) I can't find the software on my laptop - how can I access the program - or download it again?
Go to this TurboTax download account website and sign onto the account with the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
Find your software download for Windows - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...
Find your software download for Mac - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-mac-software-download/01/25...
Install TurboTax for Windows - https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...
Install TurboTax for Mac - https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/01/...
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