turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Education: Credits & Reporting on Mar 26! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Can anyone tell me why all the information that I imputed in Turbo Tax 2024 is no longer available? It also is not recognizing my log in information.

I really need tech support.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

Can anyone tell me why all the information that I imputed in Turbo Tax 2024 is no longer available? It also is not recognizing my log in information.

In the Online version or the Desktop program?  

For Online,  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/


message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question