Free Edition or Live Basic that you appear to be using (which is Free Edition plus Live TurboTax help from a CPA/EA and a review of your return) can handle a 1099-R for some situations but not all.
Did you have an early distribution from a qualified retirement plan? If so Deluxe or higher is required for that to complete the necessary Form 5329. Regular Deluxe is $60 for Federal and $50 for state. Live Deluxe is $120 for Federal and $55 for state.
See this answer from TurboTax @LinaJ2020 in a similar thread:
Is that your situation? If so, regular Deluxe is the minimum paid product that can handle that situation in Online TurboTax. Whether you would pay $60 or $120 for the Fed return depends on whether you want the Live feature, which can be removed. We can tell you how to remove TurboTax Live.
Be aware there is a free product that can handle it if you meet one of the qualifications.
The TurboTax IRS Free File Program (not the same as regular Free Edition) is fully-featured and can prepare all the usual forms and schedules. It is even more powerful than Deluxe, if you qualify. For example, in addition to Schedules 1-3 it can prepare Schedule C, D, E, F, etc., and enter K-1. But one has to meet one of the qualifications to use. See below:
To qualify for free 2019 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:
- Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit), or
- You qualify for the Earned Income Tax Credit (EITC); or
- In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.
If you qualify for that program and want to use it, see these 2 FAQs:
FAQ: What is the TurboTax IRS Free File Program?
FAQ: How do I switch to the TurboTax IRS Free File Program?
Adding to @mesquitebean 's answer: If you haven't used the "Live" function (speaking or messaging with a tax expert), you should still be able to remove that paid feature. See the TurboTax FAQ I'm linking below.